Shipping policy

General Shipping Information

  • If the item is in stock in our warehouse, we will ship it the following day
  • WE SHIP NATIONWIDE, we have delivery and shipping service nationwide.
  • Order Cut-off time 2:00 PM
  • Back-ordered items - some items you have selected may not currently be in stock. We will notify you as soon as possible with a follow-up email notifying you which item(s) will be on back order and for how long.
     

Delivery Timeframes

Most smaller items are couriered on either NZ Post or Parcel Express.
Bigger items like showers and vanities are shipped by Mainfreight.

 

Couriers/Freight Companies delivery timeframes are usually: 

 

 
  • Auckland: 1-2 working days to 
  • North Island: 2-4 working days 
  • South Island: 3-7 working days to . 
  • Up to 7 working days for rural or out-of-the-way areas.

Shipping fees

  • Pickup from East Tamaki Auckland is FREE.
  • We are happy to combine postage for multiple items/bulk purchase. Please ask our team.
  • Shipping fees are caculated on the volume/packaging measurements and destination.
  • please select your shipping area to check the shipping cost.
Area Items Shipping Method Handing Time Transit Time Cost From (Flat Rate)
Auckland Small Items Parcel Express 1- 2 Business Days (Monday – Friday) 1- 2 Business Days (Monday – Friday) From $5
Big Items  Ecobath Delivery Van 1- 2 Business Days (Monday – Friday) 1- 2 Business Days (Monday – Friday) From $50
North Island Small Items Parcel Express 1- 2 Business Days (Monday – Friday) 2-4 Business Days (Monday – Friday) From $8
Big Items  Mainfreight 1- 2 Business Days (Monday – Friday) 2-4 Business Days (Monday – Friday) From $60
South Island Small Items Parcel Express 1- 2 Business Days (Monday – Friday) 3-7 Business Days (Monday – Friday) From $12
Big Items  Mainfreight 1- 2 Business Days (Monday – Friday) 3-7 Business Days (Monday – Friday) From $70
 

Change of delivery address

If any order has not been dispatched, we can change your shipping address for you. If it has left us, we will try our best, but we may be unable to redirect the parcel. In this case, it is the customers’ responsibility to coordinate with the courier company.

Incorrect Suburb/Postcodes or Region Entered

If you have placed an order, however, an incorrect suburb/region or postcode has been entered, and the shipping costs have been calculated incorrectly. Additional charges will occur. 

Procedure for Delivery

We always recommend that you are present at the delivery time as you will need to follow the below procedure on receiving the delivery. If you cannot be present, then please make sure the person receiving the goods is aware of the guidance below.

1) Please check that you have the correct number of items as written on your delivery note. This is the most important step because if you sign for 3 items and have only received 2 then on paper all 3 items have been delivered; the courier will not be liable for the missing items, you will.

2) The packaging and goods must be checked for damage thoroughly. Remember when you sign for goods you sign that they are in good condition unless you state in writing on the delivery note otherwise. Note: Writing 'unchecked' next to your signature is not going to protect you as all goods need to be checked at the time of signing.

If Damages occur: Damaged packaging may indicate damaged goods. If the courier driver asks you to sign for your delivery where the goods or packaging are damaged, you must take action by one of the following options:

a) If you feel that it is just the packaging that is damaged but are not certain if the goods are damaged, you must write 'damaged' on the courier’s delivery/ freight delivery note before signing. If you don't write 'damaged' on the delivery note you will have to stand the cost of any damage yourself. If you have written 'damaged' on the delivery note, the freight company will stand the cost of any damage.

b) If Damages Occur, we have a 7-day period in applying for a Claim. Failure to report damages outside of this period will result claim being dismissed.

 

 

Contact us

Landline: 092711456

Email: info@ecobath.co.nz

Address: 2C Greenmount Dr, East Tamaki, Auckland 2013